For U.S. Roblox players · Updated October 27, 2026, 9:07 p.m. PT · By Shivam Das
Quick answer: Public reports show that some players encountered The Hollow ticket totals that did not update and reward claims that stayed locked. But the evidence does not prove that Hiachi’s floor caused those problems, nor that every player is affected. In a fresh check of the available public sources, we could not verify a new, Hiachi-specific ticket-claim report timestamped within the past six hours. The most useful next step remains to verify the badge and requirement, rejoin a fresh server once, and document any failure that continues.
What the latest evidence actually says
The clearest documented ticket-grant report on Roblox’s Developer Forum was posted October 23. The player said their Ticket total stopped updating after earning a Bloxburg badge, and that later DOORS and Flee the Facility badges did not unlock their associated claims. Roblox staff later replied that a fix had been pushed to new servers and asked affected players to rejoin and test again.
A separate Developer Forum report described a floor soft-lock after a badge did not award, while another thread concerned a UGC claim that remained unavailable despite a player saying they had the relevant badge. These reports show that reward-delivery issues have been encountered. They do not establish a single root cause or prove that Hiachi itself broke ticket claiming.
Were there new Hiachi claim reports in the last six hours?
We could not independently verify a newly timestamped Hiachi-specific ticket-claim report in the six-hour window ending October 27 at 9:07 p.m. Pacific Time. The public sources we could verify include older reports about The Hollow’s ticket counter, reward podiums and badge delivery. A lack of a newly verified report is not proof that every player’s claim is working; it means the available evidence does not support saying a fresh wave of Hiachi-specific failures has been confirmed.
Roblox’s official event announcement describes The Hollow as a nine-night event with quests and rewards. It does not identify a Hiachi-specific ticket outage. The event’s reward flow can involve several steps—earning a badge, syncing Tickets, and claiming an item—so a failure at one step should not automatically be blamed on the floor itself.
What to do if your Tickets or item claim are stuck
- Confirm the requirement. Open the official The Hollow hub and read the exact reward card. Check that the required badge belongs to the same Roblox account you are using to claim the item.
- Rejoin one fresh server. Leave the experience and enter again. Staff recommended testing a fresh server after the earlier ticket-grant report.
- Check Tickets and the reward podium separately. Record whether the currency increased, whether the badge is present, and whether the item claim button is still locked. These are different symptoms.
- Capture evidence before replaying. Save the badge page, reward requirement, Ticket balance, error message, experience name and approximate time. This helps distinguish a delayed update from a failed claim.
- Avoid third-party “fixes.” Do not share passwords, verification codes or browser cookies, and do not install unofficial scripts to force a reward.
How to tell whether your claim is fixed
Use a before-and-after check. Note your Ticket balance, join a fresh server, return to the hub, and revisit the exact reward card. If the badge is present but the item remains locked—or the Ticket total still does not change—save the evidence and report the sequence through Roblox’s official support or Developer Forum channels. Repeating a long quest over and over may not help if the claim flow is failing.
If a floor appears completed but will not let you replay it, document that separately from the Ticket counter. The existing soft-lock report describes a different symptom; keeping the reports distinct makes it easier to avoid assuming that one fix solves every problem.
Sources and reporting notes
- Roblox’s official announcement for The Hollow explains the event structure and quest-based rewards.
- Ticket and item granting bug report documents the Ticket counter and claim symptoms and the staff reply about testing new servers.
- Floor soft-lock bug report describes a floor that could not be replayed after a badge failed to award.
- Roblox Developer Forum’s latest bug-report topics can be checked for new reports.
- The official The Hollow experience is the safest place to verify the live event and its reward requirements.
Social-media posts and player reports can document an individual experience, but they do not establish a platform-wide outage or a universal fix. We will distinguish newly verified reports from older reports as more evidence becomes available.
A past The Mimic gameplay post is included for horror-game context only; it does not verify The Hollow’s current Ticket status.
— ChoiNicky2 (@ChoiNicky2) View the original post on X
Frequently asked questions
Are The Hollow Tickets broken for everyone?
Public bug reports show that some players encountered Ticket or reward-claim problems. They do not establish that every player or every server is affected.
Did Hiachi’s floor cause the Ticket bug?
We could not verify evidence proving that. The reported symptoms may involve badge delivery, Ticket synchronization, a claim interface or a specific server session; the root cause is not confirmed.
Has Roblox confirmed a universal fix?
Roblox staff said a fix had been pushed to new servers in response to an earlier report and recommended rejoining. That reply is not proof that every later or separate reward issue has been fixed.
What should I do if my badge is present but the item is still locked?
Rejoin once, revisit the hub, check the reward requirement and capture the badge, item state and Ticket balance. If the issue persists, report those details through official Roblox channels rather than using third-party claim tools.
Bottom line: The claim problem has documented reports, but there is not enough verified evidence to blame Hiachi or to claim a new wave of failures in the last six hours. Check your own badge, Ticket balance and reward podium in a fresh server before replaying the whole floor.