For U.S. Roblox players · Updated October 27, 2026 · By Shivam Das
Quick answer: If The Hollow’s Floor 6 sends you back to the hub, freezes, or disconnects before you escape with the Sixth Night Relic, don’t assume your progress is permanently lost. First check Roblox’s service status, rejoin through the official The Hollow experience, try a fresh server, and test whether other Roblox experiences load normally. These are safe troubleshooting steps—not a confirmed fix for every Floor 6 kick, because Roblox has not published a Floor 6-specific outage notice in the sources checked for this guide.
Roblox’s official event announcement describes The Hollow as a nine-night Halloween survival event, with quests and rewards available through November 2. Floor 6 features the Animal Hospital challenge and its roaming Mimic. That makes the return trip with the relic important: solving the cauldron puzzle alone is not the same as completing the floor.
Why Roblox The Hollow Floor 6 may kick you out
A disconnect can come from several different places: a temporary Roblox service issue, a weak or changing internet connection, a client that needs restarting, or a problem limited to a particular server session. A player being kicked does not by itself prove that Floor 6 is broken for everyone. We could not verify an official Roblox statement confirming a current, event-wide Floor 6 kick issue as of October 27.
Floor 6 is a dark Animal Hospital maze. Players must read their own cauldron recipe, collect the matching ingredients, pick up the Sixth Night Relic, and return to the elevator while avoiding the Mimic. Ingredient colours and room placement can vary between runs, so a guide or route from another player may not match your session.
6 safe fixes to try if Floor 6 kicks you out
1. Check Roblox status before replaying the floor
Open the official Roblox Status page and look for incidents affecting experiences, joining servers, or game services. A green status page cannot rule out a bug affecting one experience, but an active incident is a good reason to wait rather than repeatedly restarting the same run.
2. Leave the experience and rejoin from the official page
Close the current session and reopen The Hollow by Roblox Presents. Confirm the creator is Roblox Presents. Avoid lookalike experiences, third-party launchers, “repair” downloads, and sites that ask for your Roblox password or browser cookies.
3. Try a fresh server once
If the same session repeatedly disconnects, rejoining may put you into a different server. Community reports about reward-registration issues have sometimes recommended rejoining or trying a fresh server, but that is not proof of a universal Floor 6 kick fix. Give the new session a moment to load before starting the puzzle again.
4. Test another Roblox experience
Join a different experience for a minute. If that also fails, the problem may be broader than The Hollow. If other games work normally but Floor 6 does not, that narrows the issue to the event session, the floor, or a compatibility problem—but it still does not identify the exact cause.
5. Restart Roblox and check your connection
Fully close Roblox and reopen it. On Wi-Fi, move closer to the router or briefly test another trusted network if available. Pause large downloads or streams while testing. On a computer, check for a pending Roblox client update; on mobile, update the app through the official app store. Don’t disable security protections or install unofficial “FPS boost” or “kick fix” tools.
6. Protect your progress before doing the puzzle again
When you get back in, check whether the badge or accessory already registered. If you were kicked before carrying the relic to the elevator, you may need to complete the escape again. If you escaped but the reward is missing, check your badge list and Avatar Editor, then rejoin once before replaying the entire floor. Keep a screenshot of the error message and your badge state if you need to report it.
If you get kicked after solving the cauldron
Use this quick decision guide:
- Kicked before collecting the relic: Rejoin and check whether the puzzle needs to be repeated.
- Kicked while carrying the relic: Re-enter and verify whether the floor recorded your escape; don’t assume the reward was granted.
- Badge earned, accessory missing: Refresh the Avatar Editor and check the relevant accessory category before replaying.
- Every experience disconnects: Check Roblox Status and your connection before focusing on Floor 6.
- Only Floor 6 repeatedly fails: Record the error, device, approximate time, and what you were doing; report it through official Roblox support channels.
What not to do
- Do not share your password, one-time code, or browser cookie with anyone offering a fix.
- Do not download third-party executables or browser extensions claiming to repair The Hollow.
- Do not spend Tickets again until you have checked whether a purchase or reward already registered.
- Do not trust a social post claiming that every player is affected unless it links to a verifiable official notice.
Related Roblox The Hollow guides
If the session works but your item is missing, see our Floor 6 relic missing from inventory: four checks. For the latest event-hub discussion, read our guide to the Inspector and The Hollow hub hints. Roblox’s official event details are in its The Hollow announcement.
Frequently asked questions
Is Roblox The Hollow Floor 6 broken for everyone?
We could not verify an official notice confirming a universal Floor 6 outage. Individual disconnects and community reports do not prove that all players are affected.
Will rejoining a fresh server definitely fix the kick?
No. Rejoining is a low-risk troubleshooting step that can help with a temporary session issue, but there is no verified guarantee it will solve every disconnect.
Will I lose the Floor 6 reward if I get kicked?
It depends on when the disconnect happened and whether Roblox recorded your badge or escape. Check the badge and Avatar Editor after reconnecting before replaying the whole floor.
What information should I include in a bug report?
Include the exact error message, device and operating system, approximate time, whether other experiences worked, and whether you had collected the relic or earned the badge. Never include your password or authentication codes.
Bottom line: Check Roblox Status, rejoin the official experience, try one fresh server, and verify your badge before repeating Floor 6. These steps are safer than downloading unofficial tools or assuming a platform-wide bug. Roblox’s published event schedule keeps reward collection open until November 2, 2026, so a single disconnect does not automatically mean the entire event is over.